Every businessman knows that reasonable expectations are not always met, when it comes to insurance loss payments.  In fact, expeditious claim payment for covered losses depends, first, on a comprehensive, relevant, artful insurance policy design that meets your actual needs, based a thorough examination of your business.  Claim payment also depends on the quality and experience of your insurer, your knowledge of the insurance claims process, and the quality of the support you receive from those who work for you—your agent/broker.

When it comes to agent/broker support, it varies from no support to a highly experienced, knowledgeable claim support staff that knows your business and knows the insurance claim process.  That said, only one in four agent/brokers in the US even has a claims staff.

At CRC, we choose to provide the highest level of support from the time a loss occurs until you are paid.  CRC does this not only with a properly designed policy but also with a highly experienced and highly trained claim support staff that knows your business and will always be your passionate advocate in making sure your reasonable expectations of claim payment are met.  Remember.  We only work for you.  We do not work for  the insurance company.

You also need an insurer who has been selected based on their knowledge of your business, the quality of its underwriting and loss adjusting staff, and its claims payment process and history.  All too often, price clouds the selection process and these issues are not addressed.  In those cases, when a loss occurs, a poor outcome usually results. 

Every loss situation requires a deeply-collaborative effort among all the parties.  Of course, that includes you, the policyholder.  No one knows the technical aspects of your product better than you do.  You are a key factor in making the process run smoothly, when it comes to sorting out losses affecting product quality.

Reasonable expectations can be met when all the parties participate collaboratively and synergistically.